Q: Account Management

Setting Up Your Account Ready to Get Started with Monkey Tilt? Just hit the Sign Up button, fill in your details, and you’re all set to dive in! Reset Your Password Locked out? No problem! Simply click on "Forgot Password" on the sign-in page, and we’ll send you a reset link quicker than you can say "crypto." Get back in the game with ease! Change Your Password To update your password, click on your avatar in the upper right corner, go to Settings , and then head over to the Security tab. From there, you can easily update your password. Remember to create a strong, unique password to keep your account secure! Manage Marketing Emails Want to adjust your marketing email preferences? Click on your avatar in the upper right corner, navigate to Settings , and update your preferences under the Preferences section. You can choose to opt in or out of receiving marketing communications from Monkey Tilt. Review Login Sessions To check your login sessions, click on your avatar in the top right corner and select Account Verification . Then, click Update next to your personal information if you need to change your address.

Question 1

Account Management

Accepted Answer

Setting Up Your Account

Ready to Get Started with Monkey Tilt?
Just hit the Sign Up button, fill in your details, and you’re all set to dive in!

Reset Your Password

Locked out? No problem! Simply click on "Forgot Password" on the sign-in page, and we’ll send you a reset link quicker than you can say "crypto." Get back in the game with ease!

Change Your Password

To update your password, click on your avatar in the upper right corner, go to Settings, and then head over to the Security tab. From there, you can easily update your password. Remember to create a strong, unique password to keep your account secure!

Manage Marketing Emails

Want to adjust your marketing email preferences? Click on your avatar in the upper right corner, navigate to Settings, and update your preferences under the Preferences section. You can choose to opt in or out of receiving marketing communications from Monkey Tilt.

Review Login Sessions

To check your login sessions, click on your avatar in the top right corner and select Account Verification. Then, click Update next to your personal information if you need to change your address.

Question 2

Account Verification (KYC)

Accepted Answer

When is KYC needed?

You can deposit and play without completing KYC right away.
KYC is usually required once your total withdrawals reach $2,000.
In some cases, we may also ask for verification earlier as part of our security and compliance checks.
Until verification is completed, withdrawals may be paused.

What documents do we need?

For standard verification, we usually need a valid Proof of Identification, such as:

Passport
Driver’s License
National ID

Please make sure the document is clear, valid, and fully visible.

In some cases, we may also ask for additional documents, such as Proof of Address. If requested, this should usually be dated within the last 3 months.

How to submit your documents

You can upload your documents directly from your account:

Go to Casino Settings.
Open the Verification tab.
Click Complete Advanced Verification.
Upload the requested documents in the ticket.

This is the fastest and safest way to send your documents to us.

Why do we ask for KYC?

KYC helps us keep accounts secure, protect withdrawals, and meet our compliance requirements.

Tips to avoid delays

Make sure the full document is visible.
Avoid blurry or cropped images.
Make sure the details match your Monkey Tilt account.
Upload the documents through the verification ticket.

If anything else is needed, our team will contact you.

Question 3

Live Casino Support Recommendation

Accepted Answer

When encountering issues during a live casino game, it is recommended that players contact the live casino provider's support first for the fastest resolution.

Contacting the Live Casino Provider’s Support

Live Casino Games offer live support within their games. Players can access this feature directly from the game interface, as shown in the screenshots.

Steps to Contact Live Casino Support:

Click on the support icon in the top-right corner of the game.
Select the relevant option and explain the issue as it shows the picture bellow.
The provider's support might ask you for the 'Game Number. 'You can find this information by clicking the clock icon. See the picture below.

4. 'Game Number.' Will be #XX:XX:XX, see an example bellow.

The provider’s support team will typically resolve round-related issues in just a few minutes.

Why Contact the Live Casino Support First?

They have direct access to game round data.
They can quickly resolve issues without needing an external escalation.
If you contact Monkey Tilt support first, we escalate to the game provider, and checks can take several days.

Escalation to Monkey Tilt Support

If the issue remains unresolved after speaking with the live casino provider’s support, players should contact Monkey Tilt support for further investigation.

Required Information for Escalation:

A detailed explanation of the issue.
The Bet ID (essential for locating the game round).
You can find the Bet ID in the top right corner of the main screen on Monkey Tilt. Click the round icon of your Monkey avatar, then go to 'My Bets' to locate it. See in the picture below :

My bets MT.png

By following these steps, players can ensure a faster resolution to their issues and minimize downtime in their gaming experience. If live casino support cannot resolve the issue, Monkey Tilt Support is always here to help!

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